FAQ

General Roofing Questions

1. How do I know if my roof needs to be replaced?

   • Common signs include missing or cracked shingles, visible leaks, water stains on ceilings or walls, and sagging areas. If your roof is over 20 years old, it’s wise to have it inspected, as most roofing materials have a limited lifespan.
     
     

2. What are the signs of a damaged roof?

   • Look for missing, cracked, or curling shingles, granules in gutters, leaks inside the home, mold or mildew growth, and visible damage to flashing or gutters.
     
     

3. How often should I have my roof inspected?

   • It’s recommended to have your roof inspected at least once a year and after major weather events, such as heavy storms or hail. Regular inspections can help catch small issues before they become costly problems.
     
     

4. What is the average lifespan of different types of roofs?

   • Asphalt shingles typically last 15-30 years, metal roofs can last 40-70 years, cedar shake roofs 30-40 years, and SBS (Styrene-Butadiene-Styrene) roofs can last 20-30 years depending on maintenance and weather conditions.
     
     

5. How can I choose the best roofing material for my home?

   • Consider factors like your budget, climate, home style, and desired longevity. For example, metal roofing is great for durability and longevity, while asphalt shingles offer affordability and a variety of styles.

Roofing Process and Installation

6. What is the process for replacing a roof?

   • First, we conduct a thorough inspection and provide an estimate. Next, we remove the old roof, make necessary repairs to the deck, install new underlayment, and then apply the new roofing material. Finally, we clean up and conduct a final inspection to ensure everything is perfect.
     
     

7. How long does a roof installation or replacement take?

   • It typically takes 1-3 days for an average-sized residential roof, but the timeframe can vary based on the size and complexity of the roof and the weather conditions.
     
     

8. Do I need to be home during the roof installation?

   • No, you don’t need to be home, but we recommend being available by phone in case we need to communicate during the installation. We will make sure to secure the property and provide updates as needed.
     
     

9. What steps do you take to protect my property during roofing work?

   • We use tarps and protective plywood to shield landscaping, windows, and other sensitive areas. We also clean up thoroughly each day to ensure your property remains safe and tidy.
     
     

10. Will the old roofing material be removed, or can you install the new roof over the old one?

    • We typically recommend removing the old roofing material to inspect the deck for damage. While it’s possible to install new shingles over an existing layer, it’s not advisable for long-term durability.

Cost and Financing

11. How much does a new roof cost?

    • The cost varies depending on the size of your roof, the materials used, and the complexity of the installation. We offer free estimates to provide a precise quote based on your specific needs.
      
      

12. What factors influence the cost of roof replacement?

    • Key factors include the type of roofing material, the size and pitch of the roof, the condition of the existing roof and decking, and any special features like chimneys or skylights.
      
      

13. Do you offer financing options?

    • Yes, we offer a variety of financing options to help make your roofing project affordable. We can discuss these options during your consultation to find the best plan for your budget.
      
      

14. Can I get an estimate before you start the work?

    • Absolutely! We provide free, no-obligation estimates to help you understand the cost and scope of the project before making any decisions.

Roofing Materials and Options

15. What are the benefits of SBS roofing?

    • SBS roofing provides excellent flexibility, durability, and resistance to extreme weather conditions. It is particularly effective for flat or low-slope roofs and can withstand temperature fluctuations without cracking.
      
      

16. What is standing seam metal roofing, and why should I consider it?

    • Standing seam metal roofing features raised seams that interlock, providing superior weather resistance. It’s durable, low-maintenance, and energy-efficient, making it a great choice for long-term investment.
      
      

17. What are the pros and cons of asphalt shingles?

    • Pros include affordability, ease of installation, and a wide range of styles and colors. Cons are a shorter lifespan compared to other materials and potential damage in extreme weather conditions.
      
      

18. How does cedar shake roofing compare to other materials?

    • Cedar shake roofing offers a natural, rustic appearance and excellent insulation properties. It’s durable and can last up to 40 years with proper maintenance but requires more upkeep compared to materials like asphalt shingles or metal.
      
      

19. Which roofing material is best for my climate?

    • For hot climates, metal or tile roofs are recommended due to their reflective properties. For areas with heavy snowfall, metal roofs are ideal due to their ability to shed snow. Asphalt shingles are versatile but may not be as durable in extreme heat or cold.

Warranty and Maintenance

20. What kind of warranties do you offer on your roofing work?

    • We offer warranties on both materials and workmanship. The length and coverage depend on the roofing material and manufacturer. Typically, our workmanship warranty is 5-10 years, while material warranties can range from 20 years to a lifetime.
      
      

21. How can I maintain my roof to extend its lifespan?

    • Regularly clean gutters, remove debris, inspect for damage after storms, and schedule annual inspections. Promptly address any repairs needed to prevent small issues from becoming major problems.
      
      

22. What should I do if I notice a leak or other roof damage?

    • Contact us immediately to schedule an inspection. Early intervention can prevent further damage and costly repairs. Avoid trying to fix the issue yourself, as it may void warranties or cause more damage.
      
      

23. Do you offer regular maintenance services?

    • Yes, we offer maintenance plans to keep your roof in top condition. These include regular inspections, minor repairs, and cleaning services to prolong the life of your roof.

Insurance and Claims

24. Will my homeowner's insurance cover the cost of roof repair or replacement?

    • It depends on your policy and the cause of the damage. Typically, insurance covers damage from storms or other sudden events but not wear and tear or neglect. We can help assess if your situation qualifies for an insurance claim.
      
      

25. How do I handle insurance claims for roof damage?

    • Start by contacting your insurance company to report the damage. Then, schedule a professional roof inspection to document the damage and get an estimate. We can assist you in this process to ensure all necessary information is provided.
      
      

26. Can you help me with the insurance claim process?

    • Yes, we have experience working with insurance companies and can help guide you through the claim process, from inspection to final settlement.

Company-Specific Questions

27. Are you licensed and insured?

    • Yes, we are fully licensed and insured, ensuring that both our team and your property are protected throughout the project.
      
      

28. How long have you been in business?

    • We have been serving the community for [number] years, providing quality roofing services with a focus on customer satisfaction and excellent craftsmanship.
      
      

29. Do you have any references or reviews from previous customers?

    • Yes, we have many satisfied customers who can speak to the quality of our work. We can provide references upon request, and you can also view our reviews online.
      
      

30. What sets your roofing company apart from others?

    • Our commitment to quality, transparency, and customer service sets us apart. We use top-grade materials, employ experienced professionals, and provide detailed estimates and timelines to ensure our clients have a smooth, stress-free experience.